Privacy Policy

Who We Are

Smethurst Property Consultants (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

Our website address is: https://smethurstpropertyconsultants.co.uk

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

What Personal Data We Collect and Why We Collect It

Contact Forms

When you submit an enquiry through our website, we may collect personal information such as:

Your name
Email address
Telephone number
Company name (where applicable)
Any information you provide within your message

We collect this information solely to respond to your enquiry, provide our services, and maintain records of our communications.

Email Communications

If you provide your email address when contacting us or requesting information, we may use it to respond to your enquiry and, where you have consented, to send information about our services.

Your personal information will be stored securely and will never be sold to or shared with third parties for marketing purposes. You may opt out of marketing communications at any time.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your device that enable certain website functionality and help us analyse website performance.

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of the website.

Embedded Content from Other Websites

Pages on this website may include embedded content such as videos, maps, images, or articles. Embedded content from other websites behaves in the same way as if you had visited the third-party website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking technologies, and monitor your interaction with that content. We recommend reviewing the privacy policies of any third-party websites you visit.

Analytics

We may use website analytics services to help us understand how visitors use our website and improve its performance.

Analytics data is generally collected in an aggregated and anonymised form and may include information such as:

Pages visited
Time spent on the website
Browser type
Device type
Referring website

This information is used solely to improve our website and services.

How Long We Retain Your Data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, or reporting requirements.

Enquiry records may be retained for a reasonable period to allow us to manage ongoing client relationships and business communications.

Who We Share Your Data With

We do not sell, rent, or trade your personal information.

We may share your information with trusted service providers who assist us in operating our website or delivering our services, provided they are subject to appropriate confidentiality and data protection obligations.

We may also disclose information where required by law or to protect our legal rights.

Your Rights

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where appropriate
Object to or restrict certain processing activities
Request transfer of your personal data to another organisation
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.